• Utility Demand Response Program

DR Programs Your Customers Will Actually Thank You For.

Most utility demand response programs underdeliver — not because the technology is wrong, but because the customer experience is an afterthought. Edgecom fixes that. We run your DR program end-to-end, using tools that make participation easy, transparent, and genuinely rewarding for your customers.
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Trusted by Top Utilities

  • Connecting Utilties, Customers, and the Grid

Three things that make your DR Program Work.

Every DR program lives or dies on customer participation. We’ve built everything around making that participation reliable, rewarding, and repeatable.

When customers understand what they're doing and why, they show up.

The biggest reason utility DR programs underperform isn’t the technology — it’s that customers don’t feel the value. They curtail, but they never really see what it earned them. They get a call at 2pm saying “we need you to reduce load today,” and they’re not sure if it’s worth disrupting production. We change that. Our dedicated account managers work directly with your enrolled customers, building relationships that make the program feel like a partnership rather than an obligation.
  • Dedicated Customer Support

    Every enrolled customer has a named Edgecom contact. Not a helpdesk. A person who knows their facility and their energy goals.

  • Onboarding & Ongoing Guidance

    We walk customers through enrollment, curtailment planning, and program rules so they're never guessing when an event gets called.

Customers who can see their impact stay enrolled. Customers who can't, don't.

Participation drops when customers feel like they’re flying blind. They don’t know if their curtailment worked. They don’t know what they earned. They can’t prove the ROI to their CFO. Over time, the program quietly erodes.

Our IoT metering hardware installs quickly — typically in a single visit — and connects each customer’s facility directly to the Edgecom portal. From that moment on, they have a live view of their energy consumption, their curtailment performance, and their program earnings.
  • IoT Meters for Real-Time Visibility

    Fast-install hardware that feeds granular consumption data to the portal within minutes of going live. No complex IT setup required.

  • Customer-Facing Online Portal

    A clear, intuitive dashboard where customers track their curtailments, see live facility data, and monitor earnings — on any device, any time.

Faster payments mean customers trust the program — and stay in it.

There’s one thing every DR customer mentions when they talk about what they love about working with Edgecom: they get paid faster. It sounds simple, but it matters enormously.

When a customer curtails and then waits months to see anything in return, the program starts to feel like it works for the utility but not for them. When payments arrive quickly — with a clear breakdown of what was earned and why — the program feels fair. That fairness is what drives renewal, referrals, and long-term engagement.
  • Streamlined Payment Processing

    We handle settlement calculations, payment disbursement, and documentation — so customers see their earnings quickly and clearly.

  • Transparent Earnings Reporting

    Customers see exactly what each curtailment earned, broken down by event. No ambiguity, no waiting on a black box.

  • Testimonials

Don't Take Our Word For It

We’ve helped our customers save significantly on energy costs. Hear how directly from them.

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“This year, our savings are on track to reach between $100,000 and $120,000 in energy savings.”

Brandon Hastie

Industrial Engineer

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“Edgecom Energy has been point-on — 100% accurate predicting these peaks.”

Jake Neufeld

Co-Owner

Ready to run a DR program your customers actually love?

Let’s talk about what a well-run demand response program could look like for your grid — and your customers.
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