Privacy Policy

Your privacy is important to us, please read how we protect your privacy below.

This privacy policy supplements any agreements you already have with Edgecom Energy Inc. Our privacy policy does not replace the terms of those agreements. By agreeing to those terms and using Edgecom Energy’s website, products, software and services, you are consenting to the collection and use of your personal information by Edgecom Energy Inc. in accordance with this privacy policy. This policy was written in accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).At Edgecom Energy Inc. (“Edgecom Energy”), your right to privacy is very important to us. One of our core beliefs as a company is that we must earn our customers’ trust by valuing transparency and accountability. One of the most important steps to earning your trust, is to properly protect and store your data.

A major part of our services is to facilitate communications between users and vendors in the energy market, and arrange for the ordering, purchase and delivery of energy to users through specific plans offered by energy companies (including Edgecom Energy) through our website, as well as maintaining of records respecting such activities. In order to provide you with these services effectively, we collect certain specific information from you, and we also automatically collect information and data relating to the usage of our services by all our users, including you. Because we are committed to protecting your privacy rights and the information you provide to us, we have developed this privacy policy. It explains how we will protect your information and describes how we will use and share it. This policy is concerned with the protection of your personal information only. Personal information includes any data that can be used to identify you as an individual, including your name, personal opinions, interests, home contact information, identification numbers, user IDs, passwords, ethnic origin, and age as applicable under Canadian and U.S. law.

This policy describes the following practices: Collecting Information, Sharing Your Personal Information, Maintaining Your Personal Information.

This privacy policy may change from time-to-time to reflect Edgecom Energy’s internal needs, customer feedback, or changes in applicable privacy legislation. Edgecom Energy will post all such changes on our website, so please visit this page regularly.

NOTE: Edgecom Energy services are not intended for children under the age of 18. We do not knowingly collect or maintain any personal information or non-personally-identifiable information from anyone under the age of 18 nor is any part of our website or service directed to children under the age of 18.

We will close any accounts used exclusively by such children and will remove and/or delete any personal information we believe was submitted by any child under the age of 18. Collecting Information in order to use the services provided by Edgecom Energy, you will be required to provide specific information about yourself, such as your name, address, telephone number and e-mail address. We will always inform you when we need information that personally identifies you, and we will keep this information in strict confidence. Additionally, you may, on occasion, voluntarily provide Edgecom Energy with information that can be classified as personal information – all such personal information will be stored and maintained in accordance with this privacy policy.

We collect information about you in the following ways: As Part of Your Use of Edgecom Energy’s Services we may require your name, address, telephone number and e-mail address, as well as other information required by energy companies (including us) to fulfill energy plans purchased by users, such as your utility account numbers and related utility information. To the extent that this information is retained by Edgecom Energy, this information is kept confidential and stored securely by Edgecom Energy. In certain cases, indicated on the website, Edgecom Energy may be obligated to share such information with the applicable third-party energy company; in such cases, the receiving party will be responsible for handling your information in accordance with its privacy policies after receipt of the information from Edgecom Energy. This information would only be shared with energy companies with whom you have a direct relationship with, such as your existing electricity utility or an energy supplier that you personally choose. Please make sure that you are informed about such privacy policies.

Edgecom Energy also reserves the right to monitor messages sent by you, or data posted by you, through the services, in order to ensure that your use of the services is appropriate, lawful, and in accordance with your agreement with Edgecom Energy. Automatically by Edgecom Energy’s Software and Services, Edgecom Energy’s software and services contain features that automatically collect information from users, such as usage statistics and other tracking information. This information provides certain information about you, and we therefore treat it as personal information. Additionally, use of Edgecom Energy’s website and/or software may result in the collection of technical information such as your computer’s IP address, operating system, browser name/version, the referring web page, requested page, date/time, and sometimes a “cookie” (which can be disabled using your browser preferences); such information is used to help us understand the overall usage pattern of our website and software.

As Part of Your Use of Edgecom Energy’s Website, you may have the ability to post information on Edgecom Energy’s website. Please be advised that any personal information that you voluntarily post to any public forum or to any area where third-parties may legally access it, will NOT be considered confidential, and Edgecom Energy will not have any obligation to protect it in a secured system or obtain your consent to its disclosure, as you will have made the decision to publicly post it. However, at your request, Edgecom Energy will be happy to change it, remove it, or restrict access to it (subject to technical feasibility) in order to protect the integrity of the personal information. As well, where the area to which you posted the information is subject to certain access restrictions, Edgecom Energy will continue to abide by those access restrictions, and provide access to the information only to authorized entities.

When you contact any Edgecom Energy employee by telephone, e-mail, in-person, or through our website, you will be asked to provide consent to the collection of personal information if your personal information will help us deliver the information, products, or services you require. You Respond to Communications from Edgecom Energy From time-to-time, Edgecom Energy may invite you to provide us with information for specific purposes. We may ask for this information through feedback features on our website or software; we may send out e-mails inviting feedback or offering products and services; or we may ask you for information concerning support of our products or services. Your response to these communications may require you to submit personal information and opinions.

Your Information Is Obtained Through a Third Party Occasionally, Edgecom Energy will obtain information about you from third-parties, such as mailing list providers, third-party service providers, ISPs, or third-party application or account providers. Third-party providers are responsible for obtaining consent for the release of personal information to us from those individuals identified on mailing lists, surveys, or through other collection methods.

Third Party Collection of Your Information.

Due to the nature of the services provided by Edgecom Energy, third-parties will collect information from you through the services outside of this website, such as your utility. Third-party products or services are not owned or controlled by Edgecom Energy, and are governed by the third-party’s terms and conditions and/or privacy policy. Such policies may also govern your purchase of items from energy retailers providing plans through Edgecom Energy’s website. You are encouraged to read the terms and other policies published by such third-parties on their websites or otherwise, and you acknowledge that your agreement with such third-parties will govern their use of your information.

Sharing Your Personal Information
Subject to any exceptions stated above in the collection of information section, should Edgecom Energy collect any of your personal information, we will follow these practices regarding the distribution of that information.Your Personal Information Is ProtectedEdgecom Energy uses reasonable precautions to protect your personal information and store it securely. Access to your personal information is restricted to those persons who need it (including energy companies, as applicable), and Edgecom Energy takes reasonable steps to prevent the unauthorized use or disclosure of your personal information.Edgecom Energy only uses and discloses your personal information if it helps us facilitate your needs, improve our products and services, meet legal and regulatory requirements, or — to the limited extent possible — manage our internal business operations. Additionally, if there are any disclosure or use restrictions in your consent to the collection of your personal information, Edgecom Energy will abide by those restrictions (subject to the consent exceptions listed below).Edgecom Energy may combine your information with other information into an aggregate form, so your information no longer personally identifies you. We may then disclose the aggregate information to third-parties, so they can obtain an overall picture of Edgecom Energy’s products, services, customer sectors and/or usage patterns.We Only Share Your Information with Your Consent Edgecom Energy provides your information to third-parties only for purposes to which you have consented, and subject to applicable confidentiality requirements.In a few situations, Edgecom Energy may be required to disclose your information without your prior consent. For example, Edgecom Energy may disclose your information if we are required to do so by law, or if we believe in good faith that such disclosure is necessary to:Comply with law or legal processProtect and defend our rights and property, or the rights and property of a third partyProtect against misuse or unauthorized use of any of Edgecom Energy’s products, services, or other proprietary materialsProtect the personal safety of any personAllow for a change of ownership of Edgecom Energy and associated transfer of all personal information to the new owner of Edgecom Energy – this does not affect the protection of your information under this Privacy PolicyEdgecom Energy will always try to provide you with prior notice of such disclosure; however, such notice may not always be possible or reasonable given the allow third-party suppliers, vendors, contractors and other parties to provide products and services to us or to you, or to act on our behalf (this may include, without limitation, our authorization of such third-parties to email our users regarding updates, surveys and other inquiries regarding their experience with our service); andto allow for audits and surveys to, among other things, validate the size and composition of the users of Edgecom Energy’s services, and understand their experience with Edgecom Energy’s service.Maintaining Your Personal Information Edgecom Energy has established the following practices regarding the maintenance of your personal informationYou Can Request Access to Your Personal Information at Any Time If, for any reason, you wish to review your personal information that Edgecom Energy has in its possession, you can contact our Privacy Officer, who will be pleased to provide you with all your personal information that Edgecom Energy has on file.You Can Request Changes to Your Personal Information at Any Time Sometimes, it will be necessary for you to update your personal information Edgecom Energy has on file. For example, if you move or change email addresses, you must update your information in order to keep receiving the services provided by Edgecom Energy.If you wish to make any changes or corrections to your personal information that cannot be done yourself electronically through personal settings offered on your account, please contact our Privacy Officer who will implement the changes. This will help us ensure our records are always up-to-date.You Can Opt-Out of Communications at Any Time Additionally, you always have the choice of whether you wish to receive information – such as email updates – from Edgecom Energy.If you do choose to opt-out of communications respecting products and services provided by Edgecom Energy, you may not obtain all the benefits we could otherwise provide, such as updates or warnings. Edgecom Energy will not have any liability to you for your loss of those benefits or any negative effects respecting your use of Edgecom Energy’s products or services.You Can Request that Your Personal Information be Destroyed at Any TimeA situation may arise where you desire to have all of your personal information that is contained in Edgecom Energy’s records deleted or destroyed. If this is what you wish, please contact our Privacy Officer, who will take care of removing your personal information from all of Edgecom Energy’s records. However, there may be situations where we are obligated to retain one archival copy of your information to allow us to comply with laws or respond to legal processes. We will inform you of all such situations, and will only use your retained personal information to the limited extent necessary to comply with such laws or respond to legal processes.

Contacting our Privacy Officer
Edgecom Energy welcomes your comments about this privacy policy, and we would be happy to provide any additional information you require.Please contact us at:

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