Your privacy is important to us, please read how we protect your privacy below.
This policy describes the following practices: Collecting Information, Sharing Your Personal Information, Maintaining Your Personal Information.
NOTE: Edgecom Energy services are not intended for children under the age of 18. We do not knowingly collect or maintain any personal information or non-personally-identifiable information from anyone under the age of 18 nor is any part of our website or service directed to children under the age of 18.
We collect information about you in the following ways: As Part of Your Use of Edgecom Energy’s Services we may require your name, address, telephone number and e-mail address, as well as other information required by energy companies (including us) to fulfill energy plans purchased by users, such as your utility account numbers and related utility information. To the extent that this information is retained by Edgecom Energy, this information is kept confidential and stored securely by Edgecom Energy. In certain cases, indicated on the website, Edgecom Energy may be obligated to share such information with the applicable third-party energy company; in such cases, the receiving party will be responsible for handling your information in accordance with its privacy policies after receipt of the information from Edgecom Energy. This information would only be shared with energy companies with whom you have a direct relationship with, such as your existing electricity utility or an energy supplier that you personally choose. Please make sure that you are informed about such privacy policies.
Edgecom Energy also reserves the right to monitor messages sent by you, or data posted by you, through the services, in order to ensure that your use of the services is appropriate, lawful, and in accordance with your agreement with Edgecom Energy. Automatically by Edgecom Energy’s Software and Services, Edgecom Energy’s software and services contain features that automatically collect information from users, such as usage statistics and other tracking information. This information provides certain information about you, and we therefore treat it as personal information. Additionally, use of Edgecom Energy’s website and/or software may result in the collection of technical information such as your computer’s IP address, operating system, browser name/version, the referring web page, requested page, date/time, and sometimes a “cookie” (which can be disabled using your browser preferences); such information is used to help us understand the overall usage pattern of our website and software.
As Part of Your Use of Edgecom Energy’s Website, you may have the ability to post information on Edgecom Energy’s website. Please be advised that any personal information that you voluntarily post to any public forum or to any area where third-parties may legally access it, will NOT be considered confidential, and Edgecom Energy will not have any obligation to protect it in a secured system or obtain your consent to its disclosure, as you will have made the decision to publicly post it. However, at your request, Edgecom Energy will be happy to change it, remove it, or restrict access to it (subject to technical feasibility) in order to protect the integrity of the personal information. As well, where the area to which you posted the information is subject to certain access restrictions, Edgecom Energy will continue to abide by those access restrictions, and provide access to the information only to authorized entities.
When you contact any Edgecom Energy employee by telephone, e-mail, in-person, or through our website, you will be asked to provide consent to the collection of personal information if your personal information will help us deliver the information, products, or services you require. You Respond to Communications from Edgecom Energy From time-to-time, Edgecom Energy may invite you to provide us with information for specific purposes. We may ask for this information through feedback features on our website or software; we may send out e-mails inviting feedback or offering products and services; or we may ask you for information concerning support of our products or services. Your response to these communications may require you to submit personal information and opinions.
Your Information Is Obtained Through a Third Party Occasionally, Edgecom Energy will obtain information about you from third-parties, such as mailing list providers, third-party service providers, ISPs, or third-party application or account providers. Third-party providers are responsible for obtaining consent for the release of personal information to us from those individuals identified on mailing lists, surveys, or through other collection methods.
Third Party Collection of Your Information.
Sharing Your Personal Information
Contacting our Privacy Officer