Legal, privacy and terms
The terms, privacy commitments and data-handling rules that apply when you use Edgecom's website and platform across Canada and the United States.
Key facts at a glance
Who operates edgecom.ai and the Edgecom platform?
Edgecom Energy Inc., headquartered at 5775 Yonge Street, Suite 1902, Toronto, Ontario, serves customers in Canada. Edgecom Energy USA, Inc., a Texas corporation, serves customers in the United States.
Does Edgecom sell personal information?
No. Edgecom does not sell personal information or share it for cross-context behavioural advertising.
Where is customer data stored?
The Edgecom platform runs on Google Cloud. Data for Canadian customers is hosted in Canada, and data for US customers is hosted in the United States.
Who owns the meter and facility data customers share with Edgecom?
Customers keep ownership of their interval meter data, utility bills, equipment telemetry and site information. Edgecom processes it to deliver the service, under the Data Processing Addendum.
Which privacy laws do these policies address?
PIPEDA, Québec Law 25, Alberta and British Columbia PIPA, Canada's anti-spam law (CASL), the California CCPA/CPRA and other US state privacy laws, and the US CAN-SPAM Act.
How do I contact Edgecom about privacy or unsubscribe from emails?
Email info@edgecom.ai or call (416) 640-2401. The person in charge of privacy is Behdad Bahrami. Every marketing email also includes an unsubscribe link, and opt-outs are processed within 10 business days.
Terms of Service
1. Who we are
These Terms are between you and the Edgecom entity that serves you: Edgecom Energy Inc., a Canadian corporation headquartered at 5775 Yonge Street, Suite 1902, Toronto, Ontario M2M 4J1, for customers in Canada; and Edgecom Energy USA, Inc., a Texas corporation, for customers in the United States. “Edgecom”, “we” and “us” refer to the applicable entity.
2. The services
Edgecom provides software and managed services that help commercial, industrial and institutional electricity customers forecast, monitor and manage their energy use, including peak forecasting, demand response management, IoT monitoring and analytics, and control of distributed energy resources such as batteries, solar, HVAC and generators (the “Services”).
3. Accounts and access
- You must provide accurate account information and keep credentials confidential.
- You are responsible for activity under your account and for your authorized users.
- Tell us promptly at info@edgecom.ai if you suspect unauthorized access.
4. Customer data
You keep ownership of data you or your facilities provide to us, including interval meter data, utility bills, equipment telemetry and site information (“Customer Data”). You grant us a licence to host, process and analyze Customer Data to provide, secure and support the Services, and as described in our Data Processing Addendum. We may use de-identified and aggregated data to improve our forecasting models and Services, provided it does not identify you or any individual.
5. Forecasts, signals and control actions
Forecasts, peak alerts and recommendations are estimates based on available data and models. They are not guarantees of savings, peak avoidance, program revenue or market outcomes. Where you authorize automated control of equipment, you remain responsible for site safety, operating limits, permits and compliance with interconnection and program rules. You may override or suspend automated actions at any time through the channels described in your order form.
6. Market and program participation
Where Edgecom enrolls or aggregates your load or resources in a demand response, capacity or other market program, participation terms, settlement, payments and penalties are set out in your program agreement. The rules of the applicable system operator or utility apply.
7. Acceptable use
- Do not reverse engineer, resell or interfere with the Services except as permitted by law.
- Do not upload unlawful content or data you do not have the right to share.
- Do not attempt to access other customers' data or bypass security controls.
8. Fees
Fees, billing frequency and currency are set out in your order form. Unless stated otherwise, fees exclude applicable taxes such as GST/HST, QST or US state and local sales taxes.
9. Confidentiality and security
Each party will protect the other's confidential information with reasonable care. We maintain administrative, technical and physical safeguards appropriate to the nature of the data we process.
10. Intellectual property
Edgecom owns the Services, including its software, models and documentation. Feedback you provide may be used to improve the Services without obligation to you.
11. Warranties and disclaimers
We will provide the Services with reasonable skill and care. Except as expressly stated, the Services are provided “as is”, and to the extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
12. Limitation of liability
To the extent permitted by law, neither party is liable for indirect, consequential or lost-profit damages, and each party's total liability is limited to the fees paid or payable in the 12 months before the claim.
13. Term and termination
These Terms apply while you use the Services. Either party may terminate for material breach not cured within 30 days of notice. On termination, you may export Customer Data for 30 days, after which we delete it as described in the Data Processing Addendum.
14. Governing law
For Edgecom Energy Inc. customers, the laws of Ontario and the federal laws of Canada apply, with courts in Toronto having jurisdiction. For Edgecom Energy USA, Inc. customers, the laws of the State of Texas apply.
15. Changes and contact
We may update these Terms and will give notice of material changes. Questions: info@edgecom.ai · (416) 640-2401 · 1-866-434-2999.
↑ Back to all legal documentsPrivacy Policy
1. Scope
This policy explains how Edgecom Energy Inc. and Edgecom Energy USA, Inc. collect, use and disclose personal information through our website, platform, events and sales activities. Most data in our platform relates to facilities and equipment. Where it relates to an identifiable person, such as a facility manager's contact details or a user's login activity, this policy applies.
2. Information we collect
- Contact and account details: name, business email, phone, job title, employer, login credentials.
- Customer and facility data: utility account identifiers, meter and interval consumption data, equipment telemetry, site addresses. We process this mainly on behalf of our customers (see the Data Processing Addendum).
- Usage data: IP address, device and browser type, pages viewed, platform activity logs.
- Communications: emails, demo requests, support tickets and meeting records.
- Marketing preferences: your consent status and subscription choices.
3. How we use it
- Provide, operate, secure and support the Services.
- Produce forecasts, alerts, reports and program settlements.
- Respond to enquiries and manage customer relationships.
- Send service notices and, with consent where required, marketing messages.
- Improve our products and models, using de-identified data where practicable.
- Meet legal, regulatory, market-operator and accounting obligations.
4. Consent
In Canada we rely on your consent, express or implied as permitted by PIPEDA and applicable provincial laws. You can withdraw consent at any time, subject to legal or contractual limits, and we will explain the consequences.
5. Disclosure
We share personal information only with our service providers (listed under Subprocessors), utilities, system operators and program administrators where needed to deliver programs you enroll in, professional advisers, successors in a corporate transaction, and authorities where required by law. We do not sell personal information, and we do not share it for cross-context behavioural advertising.
6. Where data is stored
Our platform is hosted on Google Cloud. Data for Canadian customers is hosted in Canada, and data for US customers is hosted in the United States. Some service providers may process data in other countries. Information processed outside your province or country may be accessible to authorities there under local law. For Québec residents, we assess privacy risks before communicating personal information outside Québec.
7. Retention
We keep personal information only as long as needed for the purposes above or as required by law, then delete or anonymize it.
8. Security
We use safeguards such as encryption in transit, role-based access controls and logging. No system is perfectly secure. We will notify affected individuals and regulators of breaches as required by law, including breaches posing a real risk of significant harm under PIPEDA.
9. Your rights in Canada
You may request access to and correction of your personal information, and withdraw consent. Québec residents also have rights to data portability, de-indexation and to be informed of automated decisions made about them. You may complain to the Office of the Privacy Commissioner of Canada or the relevant provincial commissioner.
10. Your rights in the United States
Depending on your state, you may have rights to know, access, correct, delete and port your personal information, and to opt out of sale, sharing or targeted advertising. We will not discriminate against you for exercising these rights. Authorized agents may submit requests on your behalf with proof of authority.
11. Children
Our Services are for businesses and are not directed to children under 16.
12. Contact
Person in charge of privacy: Behdad Bahrami. Edgecom Energy Inc., 5775 Yonge Street, Suite 1902 (Mailbox #34), Toronto, ON M2M 4J1. Email: info@edgecom.ai · Phone: (416) 640-2401.
↑ Back to all legal documentsData Processing Addendum
1. Roles
For Customer Data processed to deliver the Services, the customer controls the purposes of processing and Edgecom acts as a service provider (Canada) and as a service provider or processor (US state laws). Edgecom processes Customer Data only on documented instructions from the customer, including the agreement and platform configuration.
2. Types of data
- Utility account and meter identifiers, interval consumption and demand data.
- Equipment telemetry and control-system data, such as building automation, battery, generator and solar systems.
- Contact details of customer personnel and authorized users.
3. Edgecom commitments
- Personnel with access are bound by confidentiality obligations.
- Appropriate technical and organizational security measures are maintained.
- Subprocessors are engaged under written terms with equivalent protections, and listed publicly.
- We notify customers of new subprocessors at least 30 days in advance, with a right to object on reasonable grounds.
- We notify customers without undue delay, and within 72 hours where feasible, after confirming a security incident affecting Customer Data.
- We assist customers with individual rights requests and privacy impact assessments.
- We do not sell Customer Data or use it outside the direct business relationship, except as de-identified or aggregated data permitted by the agreement.
4. Data location
Customer Data for Canadian customers is hosted in Canada, and Customer Data for US customers is hosted in the United States.
5. Audits
On reasonable notice and no more than once a year, we will provide information needed to demonstrate compliance, such as security summaries or third-party reports where available.
6. Return and deletion
On termination, customers may export Customer Data for 30 days. We then delete it from production systems, and from backups within 90 days, unless retention is required by law or market-settlement rules.
↑ Back to all legal documentsSubprocessors
These third parties may process Customer Data on our behalf. We require each to protect data under written terms consistent with our Data Processing Addendum.
Customers can request notice of changes to this list by contacting info@edgecom.ai.
↑ Back to all legal documentsMarketing Consent
1. What you agree to
By opting in, you agree that Edgecom Energy Inc. and Edgecom Energy USA, Inc. may send you commercial electronic messages by email about energy management, demand response, market and program updates, product news, events and webinars. Frequency varies.
2. Canada (CASL)
We send commercial electronic messages to Canadian recipients only with express consent, or implied consent where CASL permits, such as an existing business relationship within the applicable time limits. Every message identifies Edgecom, includes our mailing address (5775 Yonge Street, Suite 1902, Toronto, ON M2M 4J1) and contact details, and contains an unsubscribe mechanism. We process unsubscribe requests within 10 business days and keep records of how and when consent was obtained.
3. United States (CAN-SPAM)
Messages to US recipients use accurate header and subject information, identify themselves as advertising where applicable, include our postal address and a working opt-out, and opt-outs are honoured within 10 business days.
4. Withdrawing consent
Use the unsubscribe link in any email or contact info@edgecom.ai. Unsubscribing from marketing does not stop service notices about your account, security or program settlements.
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